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Setting is impossible from EAC (Exchange admin center) but possible in Exchange Online PowerShell.A single user, customer, or service is partially affected. The situation has moderate business impact and can be dealt with during business hours. The service is usable but in an impaired fashion. All users can't send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls.Widespread problems sending or receiving mail.Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. One or more services aren't accessible or are unusable. Examples of issue types and severity levels are shown in the following table. Technical support case handlingĢ1Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Learn about finding answers from other customers in the Community. Technical support does not include troubleshooting third-party services or add-ins.

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You can learn how to contact technical support here: Contact support.

Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox).

Some examples of these issues are listed in the following table. Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage.

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Converting from a trial subscription to a paid subscription.Signing up for a trial or purchasing a subscription.Here are some examples of billing and subscription management issues: The support telephone number can be found on the Office 365 operated by 21Vianet portal. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Billing and subscription management supportĪssistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. You can call during local business hours, Monday through Friday. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. For more self-help resources, see Learn about Office 365 operated by 21Vianet. Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. Community and self-service support options Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.Īuthorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. Local language support varies by country or region. In most countries or regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. The expected wait time is indicated in the Contact support pane. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me.If the results don't help, at the bottom, select Contact Support.If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter. Type a question or keyword into the text box.On the bottom right side of the page, select Help & support.For more information, see Who has admin permissions in my business?. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. If you bought all your subscriptions through a partner, contact your partner for support. You must have bought at least one subscription through Microsoft to access Microsoft support.

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